Privacy Policy

Privacy Policy for Michael Kellen Begley DBA Surface Cleaning Solutions

At Surface Cleaning Solutions, we are dedicated to safeguarding your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information, especially regarding SMS communications, in compliance with applicable regulations. By using our website and services, you agree to the terms outlined below.

1. Information Collection and Use

We collect personal information that you voluntarily provide to us through our web forms, phone calls, or in-person interactions. The information collected may include, but is not limited to:

• Your full name
• Phone number
• Email address
• Address and property information
• Any additional details you provide to help us schedule your service or understand your needs

The primary purpose of collecting this information is to facilitate our services, including scheduling appointments, assessing cleaning requirements, providing estimates, and sending you relevant updates and notifications.

2. Opt-In Mechanism

We utilize a clear and transparent opt-in process to ensure your consent for SMS communications. By submitting your information through our web form, you are providing explicit consent to receive SMS messages from Surface Cleaning Solutions.

Steps to Opt-In:

1. Web Form Completion: Enter your personal details, including your phone number, in the designated fields on our web form.
2. Consent Checkbox: Check the box confirming your consent to receive SMS messages from Surface Cleaning Solutions. The checkbox is accompanied by the following statement: “By checking this box, I consent to receive SMS messages from Michael Kellen Begley DBA Surface Cleaning Solutions regarding my service request and related communications. I understand I can opt out at any time by replying STOP.”
3. Form Submission: Complete the process by submitting the form.

3. Description of SMS Communications

By opting in, you agree to receive SMS messages that may include:

• Confirmation Messages: Details about your scheduled service, including date, time, and scope of work.
• Reminders and Notifications: Appointment reminders, follow-up information, and updates about your service.
• Relevant Updates: Messages tailored to your request, including estimates, service completions, and information about our services that may assist you further.

Sample Message: “Hi [Name], this is Surface Cleaning Solutions. Thank you for booking with us! Your pressure washing service is scheduled for [date and time]. Reply STOP at any time to opt out.”

All messages include clear instructions on how to opt out. Message and data rates may apply.

4. Opt-Out Mechanism

We respect your preferences and provide a simple opt-out process for SMS communications. You can opt out of receiving messages at any time by replying STOP to any SMS you receive from us. Upon opting out:

• You will no longer receive SMS communications from Surface Cleaning Solutions unless you opt in again through the web form.
• Your request to opt out will be processed immediately, and you will receive no further messages.

If you experience any issues with opting out, you can contact us directly using the details provided in Section 11.

5. Payment Information

When processing payments for our services, we may collect financial information such as credit card details. This information is securely processed and stored in compliance with payment card industry standards. We do not store sensitive payment information beyond the transaction period.

6. Data Usage and Sharing

We use the information you provide solely for the purposes described in this Privacy Policy. Your information will never be sold, shared, or distributed to third parties except:

• When necessary to fulfill your request for services (e.g., scheduling appointments, processing payments).
• When required by law or to comply with legal obligations.
• To protect the rights, property, or safety of Surface Cleaning Solutions, our users, or others.

We may utilize third-party service providers to facilitate website operation, payment processing, and marketing activities. These service providers are contractually obligated to handle personal information in accordance with applicable privacy laws and our privacy policies.

7. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:

• Encryption of sensitive data during transmission.
• Secure storage systems with restricted access.
• Regular audits and updates to ensure compliance with data protection regulations.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Website Usage and Cookies

We may collect non-personal information about website visitors, such as IP addresses, browser types, operating systems, and browsing behaviors, to improve the functionality and user experience of our website. Our website may use cookies and similar tracking technologies to enhance user experience, analyze website usage, and personalize content. Users have the option to manage cookie preferences through their browser settings.

We utilize Google Analytics to collect anonymized data about website traffic and user interactions for analytical purposes. This data is processed in accordance with Google’s Privacy Policy.

9. Your Rights

You have the right to:

• Access Your Data: Request a copy of the personal information we have collected about you.
• Correct Your Data: Request corrections to any inaccuracies in your personal information.
• Delete Your Data: Request deletion of your personal information, subject to legal or contractual obligations.
• Withdraw Consent: Opt out of SMS communications at any time by replying STOP to any message or contacting us directly.

10. Compliance with Regulations

Surface Cleaning Solutions complies with all applicable regulations regarding SMS communications, including but not limited to:

• The Telephone Consumer Protection Act (TCPA)
• The General Data Protection Regulation (GDPR) (if applicable for users in the EU/EEA)

We ensure that all communications are conducted in accordance with these regulations, including obtaining explicit consent and providing clear opt-out mechanisms.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Michael Kellen Begley DBA Surface Cleaning Solutions Email: kel@surfacecleaningsolutions.net Phone: 530-736-9296

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on our website, and the date of the latest revision will be indicated. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.