Terms of Service

Terms of Service — Michael Kellen Begley DBA Surface Cleaning Solutions

Thank you for choosing Surface Cleaning Solutions (“Surface Cleaning Solutions,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of the Surface Cleaning Solutions website and services, including any materials, websites, social media platforms, software, or applications (collectively, the “Services”). By accessing or using any part of our Services, you agree to be bound by these Terms. If you do not agree to all of the Terms, you may not access or use our Services.

1. Acceptance of Terms

1.1 Binding Agreement These Terms constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Michael Kellen Begley DBA Surface Cleaning Solutions. By accessing or using our Services in any way, you accept and agree to be bound by these Terms.

1.2 Eligibility You represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you are accessing or using the Services on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Services Provided

Surface Cleaning Solutions provides pressure washing services for residential and commercial properties. The Website may also provide information about our services, pricing, and promotions.

3. User Conduct

– You agree to use the Website only for lawful purposes and in a manner that does not infringe upon the rights of others. – You agree not to use the Website in any way that could damage, disable, overburden, or impair the Website or interfere with any other party’s use and enjoyment of the Website. – You agree to abide by all applicable local, state, national, and international laws and regulations related to your use of our Services. Surface Cleaning Solutions may suspend or terminate Services if your use is deemed by us to be illegal or fraudulent.

4. Consent to Receive Marketing and Informational Communications

By filling out our form or otherwise providing your contact information, you consent to receive occasional marketing and informational text messages and emails from Michael Kellen Begley DBA Surface Cleaning Solutions in accordance with our Privacy Policy. Message and data rates may apply. You may reply “STOP” at any time to opt out or text “HELP” to (855) 915-1834 for assistance. For more details, please refer to our Privacy Policy.

5. Intellectual Property

The content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of Surface Cleaning Solutions and is protected by copyright laws. You may not reproduce, distribute, modify, or create derivative works of the content without prior written consent from us.

6. Confidentiality

6.1 Definition “Confidential Information” means any non-public information that is disclosed by one party (“Disclosing Party”) to the other party (“Receiving Party”) that is marked or identified as confidential or should reasonably be understood as confidential given the nature of the information and the circumstances of disclosure.

6.2 Obligations The Receiving Party shall not disclose or use any Confidential Information of the Disclosing Party for any purpose other than providing or receiving the Services under these Terms. This obligation continues even after termination or expiration of these Terms.

6.3 Exceptions Confidential Information does not include information that (a) is or becomes publicly available without breach of these Terms, (b) was lawfully known by the Receiving Party without confidentiality obligations before receiving it from the Disclosing Party, (c) is lawfully received from a third party without confidentiality obligations, or (d) is independently developed without use of or reference to the Disclosing Party’s Confidential Information.

7. Fees and Payment

7.1 Fees In consideration for the Services, you agree to pay all fees agreed upon between you and Surface Cleaning Solutions. Fees may be on a per-job basis, recurring schedule, or otherwise specified in a separate service agreement or estimate.

7.2 Payment Terms Payments are due as stated in any invoice or separate agreement. If you fail to make a payment when due, Surface Cleaning Solutions reserves the right to suspend or terminate the Services. You shall be responsible for all costs of collection, including reasonable attorneys’ fees.

7.3 Taxes All fees are exclusive of any sales, use, value-added, or similar taxes. You are responsible for payment of such taxes or any related penalties or interest.

8. Disclaimer of Warranties

The Services are provided “as is” and “as available.” Surface Cleaning Solutions disclaims all warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or completely secure.

9. Limitation of Liability

To the fullest extent permitted by law, in no event will Surface Cleaning Solutions, its owner, employees, or agents be liable for any indirect, special, incidental, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of business, or loss of data, even if advised of the possibility of such damages.

To the fullest extent permitted by law, Surface Cleaning Solutions’ total liability for any claim arising out of or relating to these Terms or our Services will not exceed the amount you paid to Surface Cleaning Solutions for the Services in the three months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Surface Cleaning Solutions, its owner, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your breach of these Terms, (b) your violation of any law or regulation, (c) your infringement of any third-party right, including intellectual property or privacy rights, and (d) any disputes with third parties arising out of your use of the Services.

11. Governing Law and Dispute Resolution

11.1 Governing Law These Terms and any dispute related to them or our Services shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

11.2 Venue Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in the State of California. You consent to the personal jurisdiction and venue of those courts.

12. Term and Termination

12.1 Term These Terms shall remain in effect for as long as you use or access the Services or until terminated in accordance with these Terms.

12.2 Termination Either party may terminate Services by providing written notice. Surface Cleaning Solutions may terminate or suspend your access to our Services at any time, with or without notice, if we believe you have breached these Terms, engaged in fraudulent or illegal activities, or for any other reason in our sole discretion.

12.3 Effect of Termination Upon termination, your right to use the Services ceases immediately. Any provisions that by their nature should survive termination (including confidentiality, intellectual property, limitation of liability, and indemnification) will remain in effect after termination.

13. Changes to Terms

Surface Cleaning Solutions may update or modify these Terms from time to time by posting a revised version on our website. Your continued use of the Services after any modification constitutes your acceptance of the revised Terms.

14. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15. Cookies Policy

This Cookies Policy governs the use of cookies on the Surface Cleaning Solutions website. Cookies are small pieces of text sent by your web browser when you visit a website. We use cookies to enable certain functions of the Website, provide analytics, store your preferences, and enable advertisements delivery. You have the option to delete cookies or instruct your web browser to refuse cookies. However, if you delete cookies or refuse to accept them, you may not be able to use all features of the Website. We may also use various third-party cookies to report usage statistics and deliver advertisements. You can learn more about cookies at AllAboutCookies (http://www.allaboutcookies.org/) or the Network Advertising Initiative (http://www.networkadvertising.org/).

By accessing or using the Services, you acknowledge that you have read, understand, and agree to be bound by these Terms.

PRIVACY POLICY

Privacy Policy for Michael Kellen Begley DBA Surface Cleaning Solutions

At Surface Cleaning Solutions, we are dedicated to safeguarding your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information, especially regarding SMS communications, in compliance with applicable regulations. By using our website and services, you agree to the terms outlined below.

1. Information Collection and Use

We collect personal information that you voluntarily provide to us through our web forms, phone calls, or in-person interactions. The information collected may include, but is not limited to:

• Your full name
• Phone number
• Email address
• Address and property information
• Any additional details you provide to help us schedule your service or understand your needs

The primary purpose of collecting this information is to facilitate our services, including scheduling appointments, assessing cleaning requirements, providing estimates, and sending you relevant updates and notifications.

2. Opt-In Mechanism

We utilize a clear and transparent opt-in process to ensure your consent for SMS communications. By submitting your information through our web form, you are providing explicit consent to receive SMS messages from Surface Cleaning Solutions.

Steps to Opt-In:

1. Web Form Completion: Enter your personal details, including your phone number, in the designated fields on our web form.
2. Consent Checkbox: Check the box confirming your consent to receive SMS messages from Surface Cleaning Solutions. The checkbox is accompanied by the following statement: “By checking this box, I consent to receive SMS messages from Michael Kellen Begley DBA Surface Cleaning Solutions regarding my service request and related communications. I understand I can opt out at any time by replying STOP.”
3. Form Submission: Complete the process by submitting the form.

3. Description of SMS Communications

By opting in, you agree to receive SMS messages that may include:

• Confirmation Messages: Details about your scheduled service, including date, time, and scope of work.
• Reminders and Notifications: Appointment reminders, follow-up information, and updates about your service.
• Relevant Updates: Messages tailored to your request, including estimates, service completions, and information about our services that may assist you further.

Sample Message: “Hi [Name], this is Surface Cleaning Solutions. Thank you for booking with us! Your pressure washing service is scheduled for [date and time]. Reply STOP at any time to opt out.”

All messages include clear instructions on how to opt out. Message and data rates may apply.

4. Opt-Out Mechanism

We respect your preferences and provide a simple opt-out process for SMS communications. You can opt out of receiving messages at any time by replying STOP to any SMS you receive from us. Upon opting out:

• You will no longer receive SMS communications from Surface Cleaning Solutions unless you opt in again through the web form.
• Your request to opt out will be processed immediately, and you will receive no further messages.

If you experience any issues with opting out, you can contact us directly using the details provided in Section 11.

5. Payment Information

When processing payments for our services, we may collect financial information such as credit card details. This information is securely processed and stored in compliance with payment card industry standards. We do not store sensitive payment information beyond the transaction period.

6. Data Usage and Sharing

We use the information you provide solely for the purposes described in this Privacy Policy. Your information will never be sold, shared, or distributed to third parties except:

• When necessary to fulfill your request for services (e.g., scheduling appointments, processing payments).
• When required by law or to comply with legal obligations.
• To protect the rights, property, or safety of Surface Cleaning Solutions, our users, or others.

We may utilize third-party service providers to facilitate website operation, payment processing, and marketing activities. These service providers are contractually obligated to handle personal information in accordance with applicable privacy laws and our privacy policies.

7. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:

• Encryption of sensitive data during transmission.
• Secure storage systems with restricted access.
• Regular audits and updates to ensure compliance with data protection regulations.

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Website Usage and Cookies

We may collect non-personal information about website visitors, such as IP addresses, browser types, operating systems, and browsing behaviors, to improve the functionality and user experience of our website. Our website may use cookies and similar tracking technologies to enhance user experience, analyze website usage, and personalize content. Users have the option to manage cookie preferences through their browser settings.

We utilize Google Analytics to collect anonymized data about website traffic and user interactions for analytical purposes. This data is processed in accordance with Google’s Privacy Policy.

9. Your Rights

You have the right to:

• Access Your Data: Request a copy of the personal information we have collected about you.
• Correct Your Data: Request corrections to any inaccuracies in your personal information.
• Delete Your Data: Request deletion of your personal information, subject to legal or contractual obligations.
• Withdraw Consent: Opt out of SMS communications at any time by replying STOP to any message or contacting us directly.

10. Compliance with Regulations

Surface Cleaning Solutions complies with all applicable regulations regarding SMS communications, including but not limited to:

• The Telephone Consumer Protection Act (TCPA)
• The General Data Protection Regulation (GDPR) (if applicable for users in the EU/EEA)

We ensure that all communications are conducted in accordance with these regulations, including obtaining explicit consent and providing clear opt-out mechanisms.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Michael Kellen Begley DBA Surface Cleaning Solutions Email: kel@surfacecleaningsolutions.net Phone: (530) 736-9296

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on our website, and the date of the latest revision will be indicated. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.